Phone Sales Techniques

You might often hear how your employees actively present your products or services. However, do the results leave a lot to be desired? The key to successful sales on the phone is a granting that kind of information which the Client wishes to hear.
  • Formation of a professional position of interaction with the client;
  • Development of skills to establish and support qualitative telephone contact to the client;
  • Formation of skills on product promotion via phone;
  • Development of initiative in independent setting of any problem;
  • Formation of skills of opposition to client manipulations;
  • Development of personal phone image;
  • Training to psychological receptions of an establishment of contact to the client by phone at sale of the goods and services;
  • Development skills of self-presentation, presentation of the Company, goods and services on phone.
  • Phone sales advantages
  • New clients search
  • Making appointments
  • Selling capacity – selling value
  • Types of calls
  • Language – official/unofficial
  • Price and profit of comodity
  • Price and value comparison
  • Call plan
  • Call cycle
300 AZN (VAT excluded)
20 hours
Azerbaijani, Russian or English

28 M/St, Baku Central Hub • Pushkin Street, Demir Yol Plaza, 15,16th floors • Baku AZ1010, Republic of Azerbaijan

T: (994 12) 599-00-61 • T: (99412) 599-00-62 • T: (99412) 599-00-63 •

2013- GRBS®

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