Communication Strategies

This training course is designed to help you improve your interactions with other people in your workplace or at home. This training gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. The course can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.  Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.
  • Identify common communication problems that may be holding you back
  • Develop skills in asking questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Learn how to firmly stand your ground and make your feelings heard
  • Enhance your ability to handle difficult situations without being manipulated
  • Be aware of the five types of relationships
  • 10 commandments of positive relationships
  • Self-awareness
  • Feeling competent
  • Communication barriers
  • Asking good questions
  • Listening skills
  • Johari Windows
  • Improving your self-image
  • Five approaches to relationships
  • Your frame of reference
  • The assertive formula
  • Saying no
240 AZN 
16 hours
Azerbaijani, Russian or English

28 M/St, Baku Central Hub • Pushkin Street, Demir Yol Plaza, 15,16th floors • Baku AZ1010, Republic of Azerbaijan

T: (994 12) 599-00-61 • T: (99412) 599-00-62 • T: (99412) 599-00-63 •

2013- GRBS®

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